Help Center
Answers to common EmergHub questions.
Help FAQ
Yes, you can insert a map in your event so your recipients will be able to find it more easily. Our service will allow you to insert a map directly into the event details!
The actions you can perform during a teleconference are different depending on whether you are a host or participant.
If you are the host:
Press 0: to mute/unmute call participants
Press 1: to mute/unmute yourself
Press 2: to end the teleconference
Press 3: to record the teleconference
If you are the participant:
Press 1: to mute/unmute yourself
Press 2: to raise your hand
If you are the host:
Press 0: to mute/unmute call participants
Press 1: to mute/unmute yourself
Press 2: to end the teleconference
Press 3: to record the teleconference
If you are the participant:
Press 1: to mute/unmute yourself
Press 2: to raise your hand
Updating members of a teleconference can only be through the teleconference application itself and not through the CRM. By adding new teleconference members through the application, invitations and reminders can be sent to the new participants if needed.
Pressing 2 during a teleconference call can perform different actions depending on whether the caller is a host or a participant.
If you are a host, pressing 2 will end the call and disconnect participants.
If you are a participant, pressing 2 during a teleconference will raise your hand and signal to the host that you wish to speak.
If you are a host, pressing 2 will end the call and disconnect participants.
If you are a participant, pressing 2 during a teleconference will raise your hand and signal to the host that you wish to speak.
It depends on which permissions are assigned to your user ID. Should you have the required permissions needed to access any accounts but your primary one, you can view these accounts by going to the Login Gateway. The Login Gateway is the second section appearing on the Account Network homepage that is only viewable after you are part of an account network.
Click on the Login Gateway section and, if you have the appropriate permissions, you will see a blue Login button appearing to the right of any secondary account information in this section which, when clicked, will direct you to the main dashboard for that account.
To return to your primary account, re-enter the Account Network homepage through the Account ID menu at the top right corner of your screen. You will see a blue Back to My Account button below the Login Gateway header that you can click to return to your primary account.
Please note: You cannot access accounts that belong to a different account network from the one you're in. The only accounts a user can access are those that belong to the same account network.
Click on the Login Gateway section and, if you have the appropriate permissions, you will see a blue Login button appearing to the right of any secondary account information in this section which, when clicked, will direct you to the main dashboard for that account.
To return to your primary account, re-enter the Account Network homepage through the Account ID menu at the top right corner of your screen. You will see a blue Back to My Account button below the Login Gateway header that you can click to return to your primary account.
Please note: You cannot access accounts that belong to a different account network from the one you're in. The only accounts a user can access are those that belong to the same account network.
Yes, unless you use an individual account. Basically, each account network has a master account through which new accounts can be created; if an account is created by this master account, then it needs to be part of an account network. Individual accounts, on the other hand, are those that can be created by any user on the EmergHub platform and do not need to be part of an account network.
Yes! On the Account Network homepage, you will see a green Create New Account Network button at the top of the home page on the left-hand side. Clicking this button will cause a pop-up window to appear where you can name the network before being redirected back to the homepage. You will only be able to access this page if you have sufficient permissions.
Accounts and account networks provide the foundation for the SimplyCast system. Each individual user of the platform must belong to an account (whether it be one user per account or a multi-user account), and each of these accounts must be part of an account network, which can contain either a single account or many different accounts. The exception is for SimplyCast users who use individual accounts; individual accounts do not need to be part of an account network.
Accounts are essentially the workspace in which users are able to create, edit, save, share, or delete projects and information. Accounts can contain a single user, or they can accommodate multiple users, each with their own email login but the same account ID number. An account network is a group of accounts between which projects and information can be shared, as permissions and roles set by administrators allow.
Essentially, an individual user will use their email login to access an account, which may or may not be shared with other others; once they are logged into the account, they can then work with projects in various ways depending on the permissions they have.
Accounts are essentially the workspace in which users are able to create, edit, save, share, or delete projects and information. Accounts can contain a single user, or they can accommodate multiple users, each with their own email login but the same account ID number. An account network is a group of accounts between which projects and information can be shared, as permissions and roles set by administrators allow.
Essentially, an individual user will use their email login to access an account, which may or may not be shared with other others; once they are logged into the account, they can then work with projects in various ways depending on the permissions they have.